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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Microsoft Office Disappeared From My Mac

Symptoms

Quit all applications. On the Go menu, click Home. Open Library. The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu. Open the Preferences folder. Look for a file that is named com.microsoft.Word.plist. Make sure your Mac has a working internet connection, then: Update Mac OS X. Open the App store and click on the Updates button. Install the updates. After, in any Office application go to the Help menu and choose Check for Updates to launch the AutoUpdate app. Let AutoUpdate install updates.

When you start Microsoft Word for Mac, the vertical and horizontal scroll bars are not displayed on the screen.

Microsoft Office Disappeared From My Computer

Cause

This behavior can occur if the Horizontal scroll bar and Vertical scroll bar check boxes under Preferences are not selected. This behavior can also occur if your Word preferences or the Normal template is corrupted.

Note

Microsoft Office Disappeared From Laptop

In full-screen mode, there are no horizontal or vertical scroll bars. Press ESC on your keyboard to exit full-screen mode.

Download and install or reinstall Office 2016 or Office 2013. Office 2016 Office 2016 for Mac Office. Can I install Office 2016 for Mac and Office for Mac 2011 on the same computer? If it doesn't and you see the Microsoft Office Activation Wizard, follow the prompts to activate Office. If you need help with activation, see Activate.

Resolution

To resolve this issue, make sure that the scroll bars in both Word and the Apple iOS System Preferences are both on. To do this, follow these steps:

Step 1: Adjust the preferences

Select the Apple menu.
Select System Preferences.
Select General.
Set the 'Show scroll bars' option to Always.

Step 2: Adjust the Word preferences

Start Word.
On the Word menu, select Preferences.
Open View.
Select the Horizontal scroll bar and the Vertical scroll bar check boxes in the 'Show Window Elements' section.
Close the View dialog bo.

Restore the preferences and Normal template to the default settings

If the issue still occurs, try to restore the preferences and Normal template to the default settings. To do this, follow these steps:

Quit all applications.
On the Go menu, select Home.
Open Library.
Note
The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you select the Go menu.
Open the Preferences folder.
Look for a file that is named com.microsoft.Word.plist.
If you locate the file, move it to the desktop. If you cannot locate the file, the application is using the default preferences.
If you locate the file and move it to the desktop, start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem is resolved, you can move the com.microsoft.Word.plist file to the trash.
Quit all Microsoft Office for Mac applications.
On the Go menu, select Home.
Open Library.
Note
The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you select the Go menu.
Open the Preferences folder.
Open the Microsoft folder.
Locate the file that is named com.microsoft.Word.prefs.plist.
Move the file to the desktop.
Start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and then restore the file to its original location. Then, go to the next step. If the problem is resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.
On the Go menu, select Home.
Open Library.
Note
The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you select the Go menu.
Open the Application Support folder.
Open the Microsoft folder.
Open the Office folder.
Open the User Templates folder.
Locate the file that is named Normal, and move the file to the desktop.
Start Word, and then check whether the problem still occurs. If the problem is resolved, you can move the Normal file to the trash.

Microsoft Office Disappeared From Mac