Hi, My Microsoft Word for Mac 2008 is having issues. The window is stuck small and nothing I can do will expand it. It is stuck approximately 1/8 the size of my screen. Zoom does not work.

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Note

Jan 30, 2020 Microsoft Word is a word processing application that was first released on the Mac in 1985. The word processor differentiates itself from text editors such as Notes by providing a robust platform with advanced features including spell checking, embedded objects and charts, pictures, and merging data from databases. Oct 15, 2007 The File Conversion dialog box appears when you try to open a Word 2007 document that has an attached template. Content provided by Microsoft. When you try to open a Microsoft Office Word 2007 document that has an attached template in Microsoft Office Word 2003 or in earlier versions of Word, the File Conversion dialog box appears. In last couple of days now having same errors to edit Word and Excel files on desktop on Mac. Prior to that no problem and, to my knowledge, no Box or Microsoft Office updates recently installed. Online file editing still works as work-around. I have uninstalled and reinstalled Box Edit but still does not work.

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Note

If you experience specific issues when you use Word, visit the Word help center to search for information about your issue.

Summary

This article describes how to troubleshoot problems that may occur when you start or use Microsoft Word. Use the following methods in the order in which they are presented. If you try one of these methods and it does not help, go to the next method.

Resolution

Verify or install the latest updates

You might have to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can frequently correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Microsoft Office updates, see Update Office and your computer with Microsoft Update.

For list of the latest Office updates, see Office Updates. If your issue is not resolved after you install the latest Windows and Office updates, go to method 2.

It's a good idea to make sure that your computer has the latest updates installed for Windows. Updates often fix software problems. Before you use any of the following methods, try first to install updates. After you install the updates, restart your computer, and then start Word.

Troubleshoot problems that occur when you start Word

Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

Method 1: Insert your document into another file

The final paragraph mark in a Word document contains information about the document. If the document is damaged, you may be able to retrieve the text of the document if you can omit this final paragraph mark.

To access a document but leave its final paragraph mark behind, follow these steps:

On the File menu, click New and then click Blank Document.
On the Insert tab, click Object in the Text group, and then click Text from File.
Select the file that you want to open and insert, and then click Insert.

Method 2: Start Word by using the /a switch

The /a switch is a troubleshooting tool that is used to determine where a problem may exist in Word. The /a switch prevents add-ins and global templates from being loaded automatically. The /a switch also locks the settings files to prevent it from being read or modified. To start Word by using the /a switch, follow these steps:

Type Run in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
In the **Run **dialog box, type winword /a, and then press Enter.

For more information about the /a switch, go to the following article in the Microsoft Knowledge Base:

826857 Description of the '/a' startup switch in Word

If the problem does not occur when you start Word by using the /a switch, try the next method to determine the source of the problem.

Method 3: Delete the Word Data registry subkey

Most of the frequently used options in Word are stored in the Word Data registry subkey. A common troubleshooting step is to delete the Word Data registry subkey. When you restart Word, the program rebuilds the Word Data registry key by using the default settings.

Note When you delete the Word Data registry subkey, Word resets several options to their default settings. For example, Word resets the 'most recently used file' list on the File menu. Also, Word resets many settings that you customize in the Options dialog box.

Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

To delete the Word Data registry subkey, follow these steps:

Exit all Office programs.
Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
Locate the following registry subkey, as appropriate for the version of Word that you are using:
Word 2016HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordData
Word 2013HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordData
Word 2010HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordData
Word 2007HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordData
Word 2003HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordData
Click Data, and then click Export on the File menu.
Name the file Wddata.reg, and then save the file to the desktop.
On the Edit menu, click Delete, and then click Yes.
Exit Registry Editor.
Start Word.

If Word starts and works correctly, you have resolved the problem (a damaged Word Data registry key). You may now have to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Data registry subkey, and then try the next method.

Restore the original Word Data registry key

To restore the original Word Data registry subkey, follow these steps:

Exit all Office programs.
Double-click the Wddata.reg icon on the desktop.
Click Yes, and then click OK.
If restoring the Word Data registry subkey doesn't work, go to the next procedure.

Method 4: Delete the Word Options registry key

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The Word Options registry key stores options that you can set in Word. These settings are divided into default and optional groups. Default settings are created during the program setup. Optional settings are not created during setup. You can change both the default and optional settings in Word.

To delete the Word Options registry key, follow these steps:

Exit all Office programs.
Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
Locate the following registry subkey, as appropriate for